Privacy Policy

This is our privacy statement. Please read it with care.

When you browse this Website, we will ask you occassionaly to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect some of this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

Telephone calls may be recorded and monitored for quality and training purposes.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is used only for the following purposes:

Processing your orders;
For statistical purposes to improve this Website and its services to you; To serve website content and advertisements to you; To administer this website; If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

When you create a shopping account while ordering online you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick/untick the appropriate box(es) as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail using the unsubscribe feature that will always be present.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

Your Rights
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will be happily review your file and update the records if required. You can contact our customer service team by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.

Use of ‘Cookies’
Our cookies do not contain any personal information about you, and are used only to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at a later time. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, – if you do not accept Cookies you will be unlikely to be able to use this website:

Consent
Your use of this website signifies your consent to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.